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Filtur.
Privacy Policy

1.1 We are Filtur LIMITED (and we refer to ourselves as “Filtur”, “we” or “us” or “our” in this document” and we are committed to protecting and respecting your privacy when you are visiting any website upheld by us. This includes without limitation the website at www.filtur.com and our social networking pages (together the “Website”) or communicating electronically with us.

We will only use the information that we gather about you lawfully (in accordance with the Data Protection Act 1998 and other applicable data protection laws in the UK).

1.2 This policy, together with the Terms and Conditions (which can be found at the bottom of our website at www.filtur.com) explains what types of personal and non-personal information we collect when you use the Website and the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By disclosing your personal information to us by using the Website or speaking to us over the telephone you consent to the collection, storage and processing of your personal information as stated in this policy.

1.3 Filtur uses the personal information we collect from you to provide our service to you. We will not rent, sell or share your personal information with any other company for its own marketing purposes without your consent except where mentioned in this policy.

1.4 For the purpose of the Data Protection Act 1998 (the Act), the data controller is Filtur Limited, Unit 8, Queens Mill Road, Huddersfield, Hd1 3RR.


What personal information do we collect?

2.1 We may collect, store and use the following kinds of personal information: (a) when you register as a user of the Website, you may be asked to complete a form which will require you to provide your name, email address, age, country, city, exercise and nutrition habits, diet and sleep habits, details of any smoking and water drinking habits, occupation, and a photo; (b) when you contact us by email or telephone or through any contact form provided on the Website, we may ask you to provide some of the information set out in paragraph (a) above; (c) we may collect, store and use information about your computer, mobile device or other item of hardware through which you access the Website and your visits to and use of the Website (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, website navigation and search terms that you use; (d) we may store with your profile information details of products purchased, reviewed or viewed by you; and (e) if you access the Website through a social networking profile, we may collect, store and use the details of that social networking profile and any information contained therein in order to populate any forms you might wish to complete on the Website.

2.2 We may also ask you to complete surveys and give feedback that we use for research purposes, although you do not have to respond to them.


How do we use personal information?

3.1 We may use your personal information for the following purposes: (a) to manage and administer the Website; (b) to improve your browsing experience by personalising the Website; (c) to manage and administer your profile on the Website; (d) to enable you to use the Website; (e) to send you newsletters and other relevant and targeted promotional communications; (f) to send you email confirmations when you perform certain actions on the Website; (g) to deal with enquiries, complaints and feedback from you and our service providers; (h) to provide third parties with statistical anonymised information about our users; (i) to send you emails offering you to take part in a survey and/or give feedback; and (j) to analyse and improve the services offered on the Website.


When might we disclose personal information?

4.1 Except to the extent required by any applicable law or governmental or judicial body, and as set out herein, we will not disclose your personal information to any third party.

4.2 From time to time we may disclose aggregated non-identifiable user information (after gathering data from multiple user accounts) to advertisers, to third parties or for promotional reasons.

4.3 Where you have completed a survey or given feedback on any product, we may publish some or all of the information you have provided to us in the survey and/or feedback on the Website and/or on our social networking profiles. Without your prior written consent, we will not publish any picture or likeness of you or your full name in connection with any comments or feedback.

4.4 We will also pass your I.P address to our retailer partners if you click a link on our website to purchase a product from their website.


Newsletters and other promotional communications

5.1 If you wish to subscribe to our newsletter or wish to receive other targeted and relevant promotional communications from us or other carefully chosen affiliates, we offer you the option to “opt-in” to this service. If you change your mind and wish to stop receiving any such communications, please click the “unsubscribe” link in any email from us.


Our use of cookies and web beacons

6.1 Cookies are text files stored, either on a temporary or persistent basis on the hard drive of your computer. Cookies are used for authenticating, session tracking and maintaining specific information about the use and users of the Website (including user site preferences or the contents of electronic shopping carts). Cookie files may also be placed on your computer by our trusted third-party advertising companies for the purposes as set out in this paragraph.

6.2 The data collected by cookies is anonymous. You can delete all cookies that are already on your computer's hard drive by searching for files with "cookie" in it and deleting them. In addition, if you want to stop cookies from being stored on your computer, you can edit your browser settings so that cookies are blocked. Unfortunately there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you wish to use functionality and features of this site. For more information about cookies, please visit: www.allaboutcookies.org

6.3 Web beacons consist of a small string of software code that represents a graphic image request on a Web page or email. There may or may not be a visible graphic image associated with the web beacon and often the image is designed to blend into the background of a Web page or email. Web beacons can be used for many purposes - including site traffic reporting, unique visitor counts, advertising auditing and reporting, and personalisation. Web beacons used by www.filtur.com collect only anonymous data.

6.4 In order to improve our Website and the services we offer you, we use (temporary and persistent) cookies, authorized third parties cookies, web beacons and/or other technologies to collect non-personally identifiable data. This non-personally identifiable data helps us to track browsing behaviour, to create specific or tailor-made offers or advertisements, and to monitor and record the visits and use of the Website.

6.5 In order to understand how people use our website and for marketing analysis and quality improvement purposes, we (and/or third party service providers) may collect, record, process and use on an anonymous basis certain information (including the total number of transactions, viewed web pages, referring/exit pages, platform type, date/time stamp information and details like the number and location of mouse clicks on a given page, mouse movements, scrolling activity and the search words you use while being on and using the Website.

6.6 If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out. We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in. This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

6.7 In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most. The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information on Google AdSense see the official Google AdSense privacy FAQ.

6.8 If you register with us or if you continue to use the Website, you agree to our use of cookies.

Where we store your personal data

7.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

7.2 All information you provide to us is stored on secure servers.

7.3 We take the security of your personal data very seriously. In particular we use all reasonable endeavours to ensure that appropriate security measures are in place to protect your personal data. Unfortunately, the transmission of information via the internet is not completely secure and so we cannot guarantee the security of your data transmitted through the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7.4 We transmit personal information using Secure Sockets Layer (SSL) software which encrypts information you input. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.


Links to Third Party websites

8.1 The Website may include links to third party websites. We are not responsible for the content of third party websites. Please ensure that prior to using any such website, you have read and understood its privacy policy and terms of service. These documents will govern your rights and obligations when using the relevant third party website.

8.2 We may allow third party advertisers to advertise on the Website. Third party advertisers, or internet advertising companies working on their behalf, sometimes use technology to send (or “serve”) the advertisements that may appear on the Website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertising and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third party websites are not covered by this Privacy Policy. Please contact them directly for more information about their privacy policies. We are not responsible for the collection, use and disclosure of personal information by third party websites to which you provide information or visit.


Your rights

The Act gives you the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at support@filtur.com


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you


Changes to our privacy policy

We reserve the right to amend this privacy policy. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Contact

To contact us email support@filtur.com